個人工作室通常是由個人或小型團隊協同工作，主要從事 2D 或 3D 數位圖檔設計、攝影或影音製作、文案寫作、軟體開發等相關工作，經常需要處理包括原始素材、作品草稿、成品檔案、客戶資料等大量的數位檔案資料。個人工作室雖然規模較小且工作成員不多，但對於數位工作檔案資料的存取、管理和分享的應用需求和一般公司是一樣的。我們了解個人工作室身全能工作者的需求，提供導入應用群暉 NAS 的服務，快速提升個人工作室的數位即戰力。
The Chalange
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
What did
Tecnologia do
Paysafe & Tecnologia’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Tecnologia are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
適用套件建議
- File Station：提供檔案存取、管理、分享的功能。
- Drive：提供檔案同步和共享，支援團隊協作和遠端訪問。
- Photos：提供相片和影片管理功能，適用於攝影和影片工作者。
- Audio Station：提供音樂檔案管理功能，適合音樂製作工作者。
- Office：提供線上文件、試算表、簡報套件，可支援協同編輯。
- Hyper Backup：提供備份和復原功能，避免工作檔案意外損失。
The technology that we use to support Paysafe
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Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.